Archive / Industry news

Appy Christmas

On the lead up to Christmas it can be expected that retailers will be pushing out their festive apps in a bid to wish us all a merry and profitable Christmas.

One of the first to launch its app is digital retailer Argos that has launched its 2014 Christmas Gift Finder. The world’s first swipe-to-like shopping web app, which has already been nominated for an industry award.

The Gift Finder takes a mobile approach, allowing all interactions to be made one handed and on the move, using any smart

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Click and collect from your local Post Office with Amazon

Amazon has joined Royal Mail’s Local Collect ‘click and collect’ network, a partnership between the Post Office and Royal Mail, and the largest in the UK.

As part of its PickUp Location Programme Amazon customers now have access to more than 10,500 Post Office branches, taking the total number of Amazon pickup points across the UK to more than 16,000. Customers will benefit by being able to pick up their Amazon goods from the Post Office that is most convenient to them. The flexible service

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Disney uses wearable technology to create more magic

The Walt Disney Company has snapped up wearable technology in an effort to improve customer experience.

MagicBand wearable devices that use radio frequency identification (RFID) technology are being used to engage further with visitors around parks and resorts.

By wearing the bands visitors are automatically able to enter the Disney parks and hotel rooms, purchase food and gifts, use fast-track services and access Disney photographs via an online account.

Speaking at the Digital Strategy Innovation

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Hiton hotels are going mobile

Hilton Worldwide has put digital technology, specifically mobile devices, top of its loyalty program agenda in order to provide enhanced customer service.

Over the past seven years it has invested more than $500-million on technology upgrades across its 4,000 properties that include 11 Hilton brands in more than 80 countries.

This year has seen Hilton’s HHonors members receive the benefits of mobile-enabled check-in and room selection whereby using their mobile devices, tablets and computers they

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