Archive / Industry news

Memory mirrors are trending in fashion stores

US fashion retailer, Neiman Marcus, is using a digital mirror to give shoppers the ultimate fitting room experience at its store in Walnut Creek, California.

The MemoryMirror from MemoMi, is actually a 70” digital screen with recording capability. It records the customer as they try on each outfit and plays back the footage to allow them to compare in real time.

The innovative digital mirror is self operated by the customer who uses an iPad as a controller to record as many outfits as they wish

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UK banks question Apple Pay over data concerns

The much-awaited launch of ‘Apple Pay’, the service that could convince consumers to pay with mobile phones, is currently under pressure as the UK’s leading banks question data access, among other terms.

Apple hopes to introduce its iPhone ‘wave and pay’ service, Apple Pay, to the high street in the first half of 2015, however this timing could be effected if current negotiations between Apple and at least one of the biggest banks aren’t cleared up in good time.

The leading cause for

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Barclaycard fights queues with contactless glove

Wearable payment technology in the form of gloves is being trialled by Barclaycard this Christmas at some of the UK’s 300,000 contactless locations.

Following a survey of 2,000 respondents, in which Barclaycard asked British shoppers – which wearable payment item would you like to see created? Gloves came out on top.

Barclaycard is now using the glove to tackle consumers’ top Christmas shopping pet hate of long queues when paying for shopping at the till.

The ‘tap and pay’ gloves aim

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Technology adds a personal touch

Personalised service is today the focus of many hotel providers as a means to tailor a guest’s stay and improve satisfaction. Technology as ever is working alongside businesses to help them to achieve their goals.

Canada’s Delta Hotels and Resorts has launched an app that aims to give its hotel guests a more personalised and local experience.

The app’s guest services include: ordering in-room dining, a before you arrive feature that lets guests to make requests and express check-out with

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Waitrose uses kiosks to capture customer feedback

UK supermarket retailer Waitrose has found kiosks to be a simple tool in capturing live customer feedback, with over 700 customer surveys coming in a week.

As a result its “Little Waitrose” convenience stores will now use interactive touch screens within customer experience kiosks to gather customer feedback.

On route to the payment tills, customers can now quickly complete a four-screen survey to rate their experience in less than 20 seconds. A integrated text analysis tool will decipher

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