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Archive / February, 2015

Apple Pay dominates US contactless payments

Apple Pay is dominating contactless payments in the US, taking two thirds of the share.

For every $3 spent on all purchases using contactless payments, Apple Pay accounts for $2 across the three biggest US card networks – American Express, MasterCard and Visa.

Apple Pay supports credit and debit cards from the three payment networks, issued by the most popular US banks including Bank of America, Capital One Bank, Chase, Citi and Wells Fargo.

Launched in Autumn 2014, Apple boss Time Cook quite

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Revamp your space with a digital ‘feature’ wall

Digital walls are being recognised as an effective way to provide an enhanced shopping experience. Be they interactive, informative or just great to look at, these innovative walls are appearing and attracting much attention in the likes of stores, restaurants and hotels.

On an interactive note, Microsoft Stores in the US, have given shoppers a happy retail experience by recently starring them in the  ‘largest photo booth in the world’. In this case highlighting the great combination of digital

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What do consumers want from the Internet of Everything?

According to a recent survey by Cisco – ‘customers want a convenient, contextually relevant shopping experience’.

In the fifth annual Cisco® Consulting Services retail survey 1,240 retail consumers in the U.S. and U.K. gave their preferences for Internet of Everything (IoE) enabled retail experiences. Cisco has now highlighted the key points that retailers are encouraged to use to help capture the new digital consumer.

Joseph Bradley, Vice President & Founder IoT / IoE Practice commented

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Contactless technology is helping to beat cancer sooner.

Cancer Research UK is taking advantage of technology in order to raise funds digitally through its shop windows.

Using a new ‘contactless giving’ technology, the charity can now accept donations from the public as they pass by its stores and interactive windows. £2 can be donated to the charity just by tapping a contactless debit or credit card on the window. Once a donation is made, an interactive screen will show the supporter how their money will be used to fund the charity’s life-saving

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The biggest and next retail technologies

RFID, 3D and omni-channel – the three technology key words that were on retail minds after the National Retail Federation Big Show, that took place in New York just recently.

  • RFID tags in products are being used behind the scenes to track stock and improve inventory accuracy by both Macy’s the US department store and Lululemon the sportswear brand. The tool is helping the retailers to ensure that all products are sold and upping sales figures as a result. Meanwhile elsewhere the technology is also being used front of house by footwear specialist Uggs as a means of boosting in-store experience. RFID enabled mats are able to rely additional product information to customers when a product is placed upon them.
  • 3D technology is helping Tesco’s F&F clothing line to improve its design methods by way of 3D virtual prototyping, which helps clothes to fit better.  Product returns are now going down. Tesco is also due to test image recognition technology that will check if a shelf is stacked correctly and take the pressure off of staff that would usually have to check manually. Now they can just take a picture and await feedback.
  • Omni-channel is seeing growth in two particular directions – integrated shopping scenarios like click and collect, and the use of digital experiences in store.

In addition five other stand out technology innovations were also noted at the show:

  1. The Cicret Bracelet – wearable technology that when developed should take the place of a smart phone by projecting a virtual, touch screen onto the user’s wrist.
  2. Samsung Gear – a virtual reality headset that will bring the high street stores to you, in the home, work place or while on the move.
  3. 3D printed headphones – an example of personalised products, in this case a set of headphones that fit the wearer’s ears.
  4. The HAPIfork – a Bluetooth fork that tracks that speed at which the user eats their food, encouraging slower eating habits, which are better for you.
  5. Smart toothbrush – a clever toothbrush that works with an app to time how long a user brushes their teeth and any hot spots they might of missed.

Going forward technology will continue to influence members of the retail industry as they strive to provide the most innovative and seamless shopping experiences. In the area we can expect to see the following five technology trends according

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