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Archive / December, 2013

M&S brings multi-channel retailing in store

Marks & Spencer is to roll out next generation polytouch, self-service terminals across its high street stores in the UK. The interactive, self-service solution was delivered by Wincor Nixdorf and Pyramid Computer GmbH and is to be deployed in order to unite online and in-store shopping for Marks and Spencer’s multi-channel consumers.

Almost seven hundred polytouch kiosks in 32“ and 22“ format will offer shoppers further convenience in store by reducing queue times as well as customer

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F.Hinds opts for Cybertill EPoS system

F. Hinds, Britain’s largest independent family jewellers has recently upgraded its in store electronic point of sale (EPoS) system with a Cybertill cloud based solution.

The jeweller will deploy the new EPoS system across its entire estate of 112 stores located in England and Wales.

A key advantage from installing the EPoS system will be the access to having real time stock visibility throughout the business enabling full control across F.Hinds’ online and 190 points of sale in store. “Cybertill

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2013’s best and worst online retailers

The UK’s online retailers have just seen the fastest growth in sales figures for 13 years, as reported by Retail Sales Index, IMRG/Capgemini.

The apparent relationship between positive customer experience and increased loyalty, sales and recommendations is highly recognised within retail. Therefore this increase in sales also suggests an equivalent rise in the customer satisfaction levels of online shoppers.

In an analysis of customer satisfaction levels and trends for the UK’s 40 leading online

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The rise of the mobile-wallet

PayPal recently revealed the findings of a study that paints a dim future for the traditional, man-made wallet due to the rise of the mobile wallet.

83% of respondents across five countries preferred the option of not carrying a wallet, according to the study conducted by Wakefield Research among 1,000 credit and debit card holders, ages 18 and older.

Uses of a mobile wallet include financial transactions that can be made both faster by cutting down queue time and easier by not burdening customers

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John Lewis trials trend-setting shopping technology

John Lewis has announced that it is trialling three new retail technologies in its department stores over the festive period.

“We intend to keep investing and innovating in our shops so that they remain compelling and hassle-free places for customers, offering multiple reasons to visit them,” said Simon Russell, director of retail operations development at John Lewis.

“Partly, this will see us use an increasing amount of technology to make shopping easier and offer more in-shop help,”

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