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Archive / December, 2014

The shining technology stars of 2014

2014 has seen another eventful year for technology in the retail and hospitality space.

Digital delights have included the: beacon, interactive mirror, pre-order app, interactive table, concierge app, QR code, slim line check out, click and collect, digital receipts, mobile EPoS, and most recently wearable technology and 3D and augmented reality.

Each has shared a moment in the spotlight vying for the retailer’s attention in order to please and serve their customers more effectively. For some

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Barclaycard fights queues with contactless glove

Wearable payment technology in the form of gloves is being trialled by Barclaycard this Christmas at some of the UK’s 300,000 contactless locations.

Following a survey of 2,000 respondents, in which Barclaycard asked British shoppers – which wearable payment item would you like to see created? Gloves came out on top.

Barclaycard is now using the glove to tackle consumers’ top Christmas shopping pet hate of long queues when paying for shopping at the till.

The ‘tap and pay’ gloves aim

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Technology adds a personal touch

Personalised service is today the focus of many hotel providers as a means to tailor a guest’s stay and improve satisfaction. Technology as ever is working alongside businesses to help them to achieve their goals.

Canada’s Delta Hotels and Resorts has launched an app that aims to give its hotel guests a more personalised and local experience.

The app’s guest services include: ordering in-room dining, a before you arrive feature that lets guests to make requests and express check-out with

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Waitrose uses kiosks to capture customer feedback

UK supermarket retailer Waitrose has found kiosks to be a simple tool in capturing live customer feedback, with over 700 customer surveys coming in a week.

As a result its “Little Waitrose” convenience stores will now use interactive touch screens within customer experience kiosks to gather customer feedback.

On route to the payment tills, customers can now quickly complete a four-screen survey to rate their experience in less than 20 seconds. A integrated text analysis tool will decipher

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Top payment technologies for your Christmas list

Fast, convenient and almost effortless ways to pay are topping the list for best payment technologies this year.

The ones to watch as listed in an Innovation Review by Retail Week are those that put the customer in control like self service kiosks and mobile payments. These solutions show that it’s not necessarily a case of creating a brand new innovative technology, but more about bringing further innovation the technologies that already exist and are in use today.

  • Slimline, card only checkouts

To ease the strain on traditional

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