EPoS makes you money!

Tag Archives: Omni-channel shopping

The biggest and next retail technologies

RFID, 3D and omni-channel – the three technology key words that were on retail minds after the National Retail Federation Big Show, that took place in New York just recently.

  • RFID tags in products are being used behind the scenes to track stock and improve inventory accuracy by both Macy’s the US department store and Lululemon the sportswear brand. The tool is helping the retailers to ensure that all products are sold and upping sales figures as a result. Meanwhile elsewhere the technology is also being used front of house by footwear specialist Uggs as a means of boosting in-store experience. RFID enabled mats are able to rely additional product information to customers when a product is placed upon them.
  • 3D technology is helping Tesco’s F&F clothing line to improve its design methods by way of 3D virtual prototyping, which helps clothes to fit better.  Product returns are now going down. Tesco is also due to test image recognition technology that will check if a shelf is stacked correctly and take the pressure off of staff that would usually have to check manually. Now they can just take a picture and await feedback.
  • Omni-channel is seeing growth in two particular directions – integrated shopping scenarios like click and collect, and the use of digital experiences in store.

In addition five other stand out technology innovations were also noted at the show:

  1. The Cicret Bracelet – wearable technology that when developed should take the place of a smart phone by projecting a virtual, touch screen onto the user’s wrist.
  2. Samsung Gear – a virtual reality headset that will bring the high street stores to you, in the home, work place or while on the move.
  3. 3D printed headphones – an example of personalised products, in this case a set of headphones that fit the wearer’s ears.
  4. The HAPIfork – a Bluetooth fork that tracks that speed at which the user eats their food, encouraging slower eating habits, which are better for you.
  5. Smart toothbrush – a clever toothbrush that works with an app to time how long a user brushes their teeth and any hot spots they might of missed.

Going forward technology will continue to influence members of the retail industry as they strive to provide the most innovative and seamless shopping experiences. In the area we can expect to see the following five technology trends according

[Read more...]

What in store technologies are retailers buying for 2015?

Payment terminals/kiosks, digital signage, tablets, and traditional and mobile point-of-sale (PoS) hardware and software are the key purchases that retailers will be making in 2015.

According to RIS News, Store systems study 2015 that looks at retail technology spend trends, retailers plans to increase store IT are down on last year’s figures, but still on the agenda with traditional PoS remaining on top, but also declining. In addition to the retail technologies listed, an increased number of

[Read more...]

Personalisation is the next step in omni-channel

Businesses, like shops, hotels and restaurants, are frequently advised by industry players to provide their customers with a seamless and consistent experience across all channels.

As a result, in this omni-channel and customer driven world, such demands are now becoming increasingly familiar from consumers too. For a ‘seamless experience’ is what today’s shoppers now expect and without out it, a business may not last until tomorrow.

By rising to this agenda retailers and the like are rewarded

[Read more...]

How to make it personal with technology

Two things seem to be on retailers’ minds these days – personalised shopping and the technology that can deliver it.

There is a balancing act to be had here that must be right in order for the two to successfully work hand in hand. For a business to provide a personalised service it needs to be customer centric while not being overly invasive or equally too self-aware. As technology glistens in the eye of the retailer the challenge is to stay away from the benefit to the business, and to focus

[Read more...]

Joining up the channels

As with many consumers today, multichannel shopping is a convenient option for me. However, I am yet to be convinced that the stores are able to provide the seamless omni-channel service they are currently all shouting about.

The ability to provide a faultless transaction using more than one channel is for me the main issue. In the race to provide the high level of convenient digital service that is so in demand by consumers today, retailers aren’t stopping to join up all their channels. As a

[Read more...]