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Tag Archives: Omni-channel shopping

The rise of social commerce

Businesses that are ticking all the relevant retailing boxes these days are very aware that a social presence is necessary. As the most popular activity on the internet, social media is primed to capture the attention of and engage with any potential and current customers. In doing so it takes the retailer on a beneficial path of building a relationship which may well lead to sales all through likes on Facebook, tweets on Twitter, and pins on Pinterest.

In order to achieve social commerce retailers

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Selfridges expands its online shopping service

Selfridges, the unique fashion department store is launching a drive-thru click and collect service in a bid to meet with its customers’ flexible shopping expectations.

From Friday 15 November 2013, customers will be able to order online at selfridges.com and collect their goods from the new Selfridges fashion and retail drive-through. Online shoppers will be able to pick up their purchases from the London store on Oxford Street in just 3 minutes without even leaving the comfort of their cars

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Top 10 uses for EPoS Kiosks

As businesses across the retail industry increasingly recognise the omni-channel approach to selling, self-service kiosks are more primed for use than ever before. With the capability to work alongside the digital, m-pos and traditional art of shopping in store, these electronic-point-of-sale tools can offer multiple functions, many of which can be combined into one kiosk.

Increased sales, queue busting, convenient service, cheaper running costs and an alternative to staff assistance are among

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What’s in an omni-channel offering?

As shopping evolves to meet with the digital age, brick and mortar stores and desk-top websites are being complemented and perhaps in time replaced by convenient shopping methods that suit the modern consumer. Retailers speak of an omni-channel offering and uniting services to work together in one seamless purchasing journey. John Lewis a self described omni-channel retailer, defines omni-channel as the seamless experience customers feel when they change between shopping online and in-store. “It

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Omni-channel shopping and startups, the way forward says John Lewis

A streamlined shopping process, through multi-channel technology, that delivers superior customer experience is the oath taken by retailers today.

John Lewis, one of the major players within department stores, has shared its thoughts on investing in innovative technology to provide a seamless shopping experience and to keep the UK high street moving forward.

“The fundamental challenge for us is how technology can support us being an omni-channel retailer,” said Sarah Venning, head of IT relationships

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