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Tag Archives: Digital hospitality

What’s on your digital agenda?

The changing shopping patterns of consumers that are increasingly going in a digital direction are seeing our core retailers and hospitality providers backing numerous technology innovations.

Digital channels are now truly in the mix and are only expected to continue to grow in popularity as they become the norm and fit seamlessly into peoples’ lives. By focussing on these convenient and flexible channels the companies that are in the know believe they can secure further growth.

Right now the

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Hiton hotels are going mobile

Hilton Worldwide has put digital technology, specifically mobile devices, top of its loyalty program agenda in order to provide enhanced customer service.

Over the past seven years it has invested more than $500-million on technology upgrades across its 4,000 properties that include 11 Hilton brands in more than 80 countries.

This year has seen Hilton’s HHonors members receive the benefits of mobile-enabled check-in and room selection whereby using their mobile devices, tablets and computers they

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Top 5 tech tips for hotels

Hospitality owners looking to meet with customers’ expectations are advised to stay on top of the latest trending technologies that are used when booking or staying in hotels. The top five most recommended are: personal devices, virtual bookings, online travel agency websites, wifi and social media.

In the words of eRevMax, a provider of software solutions to the hospitality industry that delivered an info-graphic on the subject, “As consumers become more sophisticated about technology, they

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Hotel chains expand digital offering to customers

The GLH Hotels Management Group has introduced an ‘out of home’ digital technology solution to its Guoman and Thistle hotel chains.

Corporate and leisure guests will use the service to access the internet and social media, and personal digital and Microsoft Office files as well as for printing requirements. GLH Hotels Management Group expects the tool to be particularly useful to guests’ for work based presentations, boarding passes, rail and theatre tickets.

The roll out programme was designed

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Hotel guests receive a digital welcome

Hotel operator, Accor, is using digital technology to manage its customers’ experience throughout their stay.

One thousand Accor hotels worldwide are being equipped with a new, innovative digital service that personalises and simplifies their stay using online, mobile and in house electronic-point-of sale and booking technology.

The new system takes out much of the usual administrative formalities and replaces them with effective and fast service, while making the hotelier more available to greet

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