Tag Archives: Online retail spend

2013’s best and worst online retailers

The UK’s online retailers have just seen the fastest growth in sales figures for 13 years, as reported by Retail Sales Index, IMRG/Capgemini.

The apparent relationship between positive customer experience and increased loyalty, sales and recommendations is highly recognised within retail. Therefore this increase in sales also suggests an equivalent rise in the customer satisfaction levels of online shoppers.

In an analysis of customer satisfaction levels and trends for the UK’s 40 leading online

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Uptake of click and collect is strong and growing

The convenience factor, surrounding click and collect retailing, has seen the service grow to such an extent that it may be worth as much as £4 billion by 2018.

As the antidote to the hustle and bustle of high street, consumers are fast adopting the handy method of shopping that enables them to buy online and collect from a store or secure location nearby. Growth for this service is a no brainer with 27% of the 10,000 online consumers surveyed by Verdict expecting to increase their use of click

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Selfridges expands its online shopping service

Selfridges, the unique fashion department store is launching a drive-thru click and collect service in a bid to meet with its customers’ flexible shopping expectations.

From Friday 15 November 2013, customers will be able to order online at selfridges.com and collect their goods from the new Selfridges fashion and retail drive-through. Online shoppers will be able to pick up their purchases from the London store on Oxford Street in just 3 minutes without even leaving the comfort of their cars

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Sainsbury’s online hits £1bn sales milestone

Sainsbury’s online grocery business has hit annual sales of £1bn as shown by its September figures.

The retailer’s online arm now delivers to over 190,000 customers every week with sales growth of over 16% per year.

Jon Rudoe, Sainsbury’s Director of Online, Digital & Cross-Channel, said: “We’ve gone from strength to strength in recent years, and hitting £1bn in sales is a great testament to the dedication to our colleagues who always go the extra mile to deliver outstanding

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Christmas online retail spend to hit record level

With the help of mobile devices, online retail spend figures will hit a record number of an estimated £10bn in December this year.

According to analysis carried out on the IMRG Capgemini e-Retail Sales Index, as well as going over the £10bn mark for the first time ever, the new findings also show that during the November and December period of 2013, consumer online retail spend will reach a total of £20.4bn.

Tina Spooner, chief information officer at IMRG said: “For the first time in 3 years

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