Tag Archives: Multi-channel technology

Click and collect transport hubs

Click and collect transport based sites are growing in fashion among the retailers.

Rail and underground tubes stations are now the latest sites that time-short consumers can conveniently collect their online shopping from. In fact using stations as hubs for internet shopping may well be the best option for both the consumer and the retailer as the handy shopping service is upping sales too for some retailers. Asda reports that customers using its click and collect service are shopping twice as

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What’s on at The Retail Week Technology & Ecommerce Summit

Innovations across the retail space is the main theme for The Retail Week Technology and Ecommerce Summit that takes place this month.

We’ve picked out a few ‘must see’ sessions surrounding multi-channel, payments and technology systems that would be worth an audience:

• The Future is a Technology-Driven Retailer – on at 09:10 – 09:50 on Wednesday 17 September.

Mike McNamara, Chief Information Officer for Tesco, will share his insight into how technology is dictating the future of

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Click, collect and coffee

House of Fraser and Caffe Nero have announced a joint venture that will see customers shopping online and collecting orders during their coffee break.

Debuting on 16 October 2014 in Cambridge, a Caffe Nero/House of Fraser store will offer coffee downstairs and a click and collect service upstairs. The move apparently made sense, as House of Fraser has no stores in the city of Cambridge.

Downstairs, in Caffe Nero, it will be coffee as usual with the addition of several tablet and touch screen devices

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Multi-channel needs store, online and mobile

A three-tiered approach to convenient shopping – store, online and mobile, is being flagged as the successful mix for a multi-channel business looking for competitive edge. Store retailers may not be seeing vast growth right now, but apparently they are more likely to stay on top of online sales that are currently growing, and mobile is driving sales in this area up and onwards.

“Whilst online retail sales will be up by around 14% year-on-year, store-based retailers will account for the

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Mobile shopping, convenient for customer and store

Product information, price comparisons, social network reviews, e-vouchers, and payments. These are just some of the consumer-based offerings that smart phone and tablets can keep customers engaged with on behalf of retailers.

With smartphones now an everyday item for most people, retailers are catching on to the fact that without mobile technology they are in danger of losing business and bringing in less sales.

Importantly new research has shown that mobile alone is not enough, and that retailers

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