Tag Archives: E-Commerce

2013’s best and worst online retailers

The UK’s online retailers have just seen the fastest growth in sales figures for 13 years, as reported by Retail Sales Index, IMRG/Capgemini.

The apparent relationship between positive customer experience and increased loyalty, sales and recommendations is highly recognised within retail. Therefore this increase in sales also suggests an equivalent rise in the customer satisfaction levels of online shoppers.

In an analysis of customer satisfaction levels and trends for the UK’s 40 leading online

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John Lewis trials trend-setting shopping technology

John Lewis has announced that it is trialling three new retail technologies in its department stores over the festive period.

“We intend to keep investing and innovating in our shops so that they remain compelling and hassle-free places for customers, offering multiple reasons to visit them,” said Simon Russell, director of retail operations development at John Lewis.

“Partly, this will see us use an increasing amount of technology to make shopping easier and offer more in-shop help,”

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Emerging EPoS technologies in retail

As the benefits of electronic point of sale (EPoS) are more widely recognised by retailers, in turn system developers are increasingly looking to push the boundaries. Supporting technology is becoming highly flexible and driving EPoS forward at such a pace that the definition itself is changing in the retail environment.

According to Retail Week’s Innovation Review 2013 there are twenty key technologies sweeping across the retail space at present such as augmented reality, cloud-based communications

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The three big benefits of EPoS

When it comes down to it, faster actions within business, better customer service and cheaper methods of delivery, are the fundamental factors that all players in the retail industry are looking to achieve.

While each company, may it be a fashion, shoe, charity or grocery store, has specific requirements within this, there are ultimately three big benefits an electronic point of sale (EPoS) system can deliver that fulfil the traders’ core concerns. These are: better efficiency

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Tablet commerce will triple this year

Tablet commerce will triple this year to reach £4.74 billion according to eMarketer. The rise means that it will account for 10.4 per cent of total UK retail e-commerce sales, and by 2017 it will have a quarter share at nearly £18 billion.

Total retail e-commerce sales for this year are predicted to hit £45.40 billion and double–digit growth is expected for several years.

The news also sees m-commerce sales by tablets beating smartphones for the first time by an almost 18 per cent lead. The

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EPoS makes you money!

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with fast, secure, EPoS technology for retail & hospitality